PAYKADUNA
A unified portal for citizens and businesses to pay government fees/taxes, with admin tools for invoicing, reconciliation, compliance tracking, and real-time analytics—reducing leakages and improving transparency
PAYKADUNA
A unified portal for citizens and businesses to pay government fees/taxes, with admin tools for invoicing, reconciliation, compliance tracking, and real-time analytics—reducing leakages and improving transparency
PAYKADUNA
A unified portal for citizens and businesses to pay government fees/taxes, with admin tools for invoicing, reconciliation, compliance tracking, and real-time analytics—reducing leakages and improving transparency
Year
2024
Year
2024
Client
Paykaduna
Client
Paykaduna
Problem Statement
Fragmented, cash-led revenue flows hurt transparency and trust.
Paper receipts and manual reconciliation made it hard to know what to pay or prove payment, leading to leakages, disputes, and poor IGR visibility.
Solution
One portal to pay, verify, and reconcile.
Standardized revenue heads, e-invoicing, multi-channel payments, instant QR e-receipts, and real-time dashboards/audit trails, clear steps, fewer errors, and higher confidence
Pain Points We Uncovered
Research & Insights
Officer interviews and citizen walkthroughs showed two blockers: unclear “what to pay” and no trusted proof. Elevating Pay and Verify receipt as primary actions increased completion and reduced walk-ins.
Design Decisions
Fewer disputes, faster reconciliation, higher digital adoption.
Fewer disputes, faster reconciliation, higher digital adoption.
Cleaner books and better IGR visibility for MDAs, with less back-and-forth between finance and operations.
Designer Initiative
Outcome
What's Next
Gallery
Gallery
PAYKADUNA
A unified portal for citizens and businesses to pay government fees/taxes, with admin tools for invoicing, reconciliation, compliance tracking, and real-time analytics—reducing leakages and improving transparency
PAYKADUNA
A unified portal for citizens and businesses to pay government fees/taxes, with admin tools for invoicing, reconciliation, compliance tracking, and real-time analytics—reducing leakages and improving transparency
PAYKADUNA
A unified portal for citizens and businesses to pay government fees/taxes, with admin tools for invoicing, reconciliation, compliance tracking, and real-time analytics—reducing leakages and improving transparency
Year
2024
Year
2024
Client
Paykaduna
Client
Paykaduna
Problem Statement
Fragmented, cash-led revenue flows hurt transparency and trust.
Paper receipts and manual reconciliation made it hard to know what to pay or prove payment, leading to leakages, disputes, and poor IGR visibility.
Solution
One portal to pay, verify, and reconcile.
Standardized revenue heads, e-invoicing, multi-channel payments, instant QR e-receipts, and real-time dashboards/audit trails, clear steps, fewer errors, and higher confidence
Pain Points We Uncovered
Research & Insights
Officer interviews and citizen walkthroughs showed two blockers: unclear “what to pay” and no trusted proof. Elevating Pay and Verify receipt as primary actions increased completion and reduced walk-ins.
Design Decisions
Fewer disputes, faster reconciliation, higher digital adoption.
Fewer disputes, faster reconciliation, higher digital adoption.
Cleaner books and better IGR visibility for MDAs, with less back-and-forth between finance and operations.
Designer Initiative
Outcome
What's Next
Gallery
Gallery